Faq Manager


You can choose to pay for your order on Awei with any Debit Card, Credit Card, Net Banking, Wallet and also choose the Cash on Delivery option.

Shipping and Delivery

All orders are shipped through India Speed Post courier services who deliver the packages to your doorstep or the nearest pick-up store if the option is selected.

Prepaid Orders are delivered within a stipulated time period of 3-5 business days. In case of Cash on Delivery Orders the time is extended to 5-8 business days.

Business days are otherwise known as working days of the week. The expected date of delivery is calculated based on business days. Typically, these include Monday through Saturday. Public holidays and Sundays are usually not considered.


Cancellation of item(s) in an order happens immediately if the order hasn't been shipped yet. If your order has been shipped, you will have to contact awei customer support by mailing at care@awei.in or contacting the customer support number 8001919000

Cash on Delivery

Cash on Delivery is a mode of payment in which you can pay cash at the time of delivery of your order.

COD fee is a fixed amount has to be paid by the buyer if the order is placed on COD. It is fixed for all COD orders.

Awei Coupons

You can use only 1 Awei Coupon to pay for a single order.

My Account

To change the password for your Awei account, follow these simple steps:

1. Log in to your Awei account
2. Go to My Account › Settings › Change password
3. Enter your old password
4. Enter your new password
5. Choose 'Save Changes'

Signing up for an account is not required, but it is helpful.

Creating an account allows you to view your order history and tracking information on Awei websites.


Wishlist is a section where you can save any product for later which you wish to purchase. The next time you login you don't need to search for the item. You can directly go to your Wishlist and order it.

Reward Points

Reward Points are points which you earn every time you purchase a new product and redeem that points later on your next purchase in the form of discount.

Returns & Replacement

To return/exchange your order, follow these simple steps:

1. Go to My Orders

2. Choose the item you wish to return or exchange

3. Fill in the details

4. Choose Request Return.


You are eligible for Refund only is the product is broken or Dead on Arrival.


Awei provides 6 months limited manufacturer's warranty against defects. If a Product contained a Manufacturing Defect when it was purchased from an Authorized Dealer, Awei, at its sole discretion, will (i) repair, (ii) replace, or (iii) provide a Warranty Credit for the Product on the Awei online store. The amount of the Warranty Credit shall be equal to the purchase price of the Product paid to the Authorized Dealer, but in no event shall the amount exceed Awei manufacturer suggested retail price (“MSRP”). Awei reserves the right to inspect any Product subject to a warranty claim to determine, at its sole discretion, whether the claimed defect is a Manufacturing Defect or otherwise. All Warranty Credits may be used toward the purchase of any Awei Product available on the Awei online store. Note that Awei regularly changes the models, colorways, and styles of its Products and cannot guarantee the availability of an exact replacement for any Product. Awei DOES NOT ASSUME ANY LIABILITY FOR ANY INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES UNDER THIS LIMITED WARRANTY.

All warranty claims must be processed through the Awei website. Your warranty is under the sole discretion of Awei and failure to follow the required procedures may cause your warranty to become void. Please visit our Return page to submit a claim.

By using this Warranty Coupon Code, you agree to the following Terms and Conditions:

Warranty Coupon Codes are limited to a single, one-time use. If you do not use the entire value of the coupon in a single order placed on the Awei online website, the remaining balance will be forfeited.

Coupons are valid for one year from the date of issuance. No exceptions. Expired or unused coupons cannot be reissued.

Warranty Coupon Codes are non-transferrable and can only be redeemed by the original recipient.

Limit of ONE Coupon Code per transaction.

Warranty Coupon Codes cannot be combined with any other coupon codes or promotional offers.

Warranty Coupon Codes are only valid for the purchase of qualifying Awei products. 

If you have followed these terms and conditions and your code is not working, or if you are not sure if you are using it correctly, contact us at care@awei.in and we can help you through the process.


All Awei products come with the Manufacture Warranty of 6 months. In case of any technical fault with the product except physical damage you can claim warranty by contacting our customer support by mailing us at care@awei.in or by contacting at 8001919000 between 10 a.m till 5 p.m

Deal Of The Day

Here 100% Cashback means that the full amount paid by you while purchasing any product will be refunded to you in the form of "Awei Cash Vouchers" which you can use it in your next purchase.

Example : If you are purchasing a product of Rs 499/- your amount will be segregated in Awei Cash Vouchers. You will be receiving two Cash Vouchers. The first Voucher will amount Rs 300/- and the second voucher will amount Rs 199/- totaling to the value of Rs 499/-

The full amount will be refunded only after the completion of the first order.

"Awei Cash Vouchers" will be provided to you in the form of "Coupon Code".

Each Code can be redeemed once and does not have any expiry.

Once the Code is successfully redeemed and you have availed the discount then the Code will be deactivated automatically.

You will receive the "Awei Cash Vouchers" in your registered Email Id in the form of "Coupon Code" which you can apply at the time of checkout and avail the discount successfully.


Language change setting from Chinese to English.

Step 1 : Long press the switch button.

Step 2 :  Release it until the red and blue LED light blinks alternatively.

Step 3 : Then Double Tap the VOLUME UP button, and you will hear a Beep sound.

Step 4 : This Beep sound is the indication that you have successfully switched the language between English and Chinese.